EMPLOYEES' MULTI-TASKING CAPACITIES AND ORGANISATIONAL PERFORMANCE: THE NIGERIAN EXPERIENCE

Abstract

The investigation delved into the correlation between employees’ capacity for handling multiple tasks simultaneously and the overall performance of the organization. A total of 97 managers and supervisors from fifteen randomly selected deposit money banks in Rivers State constituted the sample for this study. Employing a quasi-experimental research design, the study utilized a cross-sectional survey method for data collection. Analysis of the gathered data was conducted using the Statistical Package for Social Sciences (SPSS) Version 25, employing structural equation modeling (SEM) via the AMOS package. The study uncovered a notable and statistically significant correlation between employees’ ability to handle multiple tasks and the organizational performance metrics. Specifically, a positive and significant association was observed between simultaneous task management and the indicators of organizational performance, namely output and cost minimization. Similarly, the study identified a positive and significant relationship between mental multitasking and the organizational performance metrics, including output and cost minimization. Drawing from these outcomes, the study concludes that the multi-tasking capabilities of employees significantly contribute to enhancing organizational performance within the Nigerian banking sector. Specifically, simultaneous task management and mental multitasking emerged as pivotal factors in augmenting both output and cost-minimization efforts within the Nigerian banking landscape. The theoretical and managerial implications stemming from these findings were thoroughly examined and discussed, shedding light on the potential ramifications for organizational theory and management practices within the Nigerian banking industry.